“The client usually begins by pointing out things that they like,” Mr. Mishaan said. “It almost seems like I owe you — and I don’t.”
Mr. Logozzo, furious, sat in stony silence, barely making eye contact.
Mr. Mishaan proceeded to give a detailed explanation for every change that had been made, and for why he had opted not to make others.
Oh. No. He. Didn't.
You must read THIS design drama.